Okta survey: AI rollouts lag behind plans as consumers limit AI decision-making trust
· 1h ago · Originally reported by PPC Land
A survey cited by Okta reports 80% of companies are behind schedule on planned AI features. Consumer trust remains low: only 38% of respondents across seven countries would give AI some decision-making authority, and just 6% would grant full autonomy.
Why it matters
Slower AI adoption and weak consumer trust shape how quickly AI-driven tools, including ad tech automation and agents, can be deployed and accepted.
Explain it like I’m new here
Companies promised AI helpers faster than they can build them, and most people only trust AI to help, not decide—like letting a kid steer a shopping cart but not pick the groceries.
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