WhatsApp Help Pages Contained AI Instructions to Bypass Regulators and GDPR
· 2h ago · Originally reported by PPC Land
A review found that 80 out of 545 WhatsApp help pages included instructions for a support bot to avoid referring users to regulators or GDPR information. WhatsApp attributed this to a bug but did not specify how long these instructions were active or who accessed them.
Why it matters
This incident raises concerns about transparency and compliance with privacy regulations, as automated support systems may have been programmed to withhold important regulatory information from users.
Explain it like I’m new here
It's like a help robot at a store being secretly told not to mention the store manager or customer rights if you have a problem.
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