Service level agreement
· 2h ago · Originally reported by PPC Land
A service level agreement (SLA) is a contract term setting measurable service targets, such as 99.9% uptime, and the credits owed when a provider misses them.
This is the outlet’s own summary while our desk writes an explainer. Read the full story at PPC Land.
Related stories
Downdetector
Downdetector is a crowdsourced outage tracker that flags a service as down when user problem reports spike above normal. Accenture has owned it since June 2026.
Analytics 360
Analytics 360 is the paid enterprise tier of Google Analytics, sold through Google Marketing Platform with higher limits, SLAs, unsampled data and big exports.
ExchangeWire Announces Winners of The Wires 2026 Awards
ExchangeWire has revealed the recipients of its annual Wires awards, recognizing excellence across the advertising technology sector. The list highlights companies and individuals deemed leaders in programmatic, data, and digital media…
Microsoft 365 email outage hits 19 services, from Outlook to Copilot
Mailbox access through Outlook on the web, desktop and ActiveSync may fail for business users. Microsoft still cannot say what is driving the traffic influx.
Family Dollar faces $63m order over register prices above shelf tags
Anyone who shopped there from January 2023 to October 2026 can claim from a $40m fund, and registers may no longer raise a price before the shelf tag changes.
WHOOP Humans lets 3 million members share health data with friends
Every account traces to a heartbeat-reading wearable, WHOOP says, as bots crowd rival feeds. Which metrics stay private, and how is that human claim checked?